Was your flight delayed by more than 3 hours? Then you are entitled to compensation. We will ensure you receive your rightful compensation from the airline.
The amount of compensation depends on the distance of your flight. In the event of a flight delay, cancellation, or denied boarding, you are entitled to up to €600 from the airline.
Our experts will enforce your rights against the airline and get you the compensation you're entitled to.
Simply submit your case for review and sit back. We'll take care of everything.
Provide us with your flight information. It takes less than 2 minutes. We will check your claim for compensation free of charge.
We claim your compensation from the airline, in court if necessary. You have no stress and zero cost risk.
If the case is successful, we will immediately pay out your compensation.
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You have to pay the lawyer and the court even if you do not receive any compensation.
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Answers to the most important questions about flight compensation.
The flight number consists of the 2 digit code of the airline and a 2-to-4 digit code of the flight. You can find the flight number on your booking confirmation or your boarding pass.
Example: The flight number EW 9049 is the flight 9049 from Eurowings.
You will only incur costs once we have successfully claimed your compensation. A small percentage of your compensation will be deducted as commission.
The limitation period is governed by the German Civil Code (BGB). In Germany, you can claim compensation for flights retroactively for up to 3 years. You are therefore welcome to submit older cases to us.
Yes, you can submit claims for all persons affected. This also applies if you were not a passenger yourself.
Compensation is always entitled to the traveller themselves. This is important if the trip was booked and paid for by someone else.
To review your case, we initially only need a document that proves that you booked the flight in question. This can be either the booking confirmation or the boarding pass. You can upload the document as an image or PDF via our user portal.
It usually takes around 3 months from submitting your claim to receiving your compensation. However, depending on the individual case and special circumstances, the period may be longer. We will keep you updated on the status of your case.
Every traveller wants to avoid flight delays, but that's not always possible. Fortunately, there's the possibility of receiving compensation from the airline if you're affected by a delayed flight.
In the EU, the rights of air passengers are regulated by the EU Air Passenger Rights Regulation 261/2004. This regulation grants passengers comprehensive rights in cases of both flight cancellations and delays. Below, we clarify which claims you have and how much the flight compensation can be.
If a flight is delayed, affected parties want to know how many hours of delay entitle them to compensation. The short answer is: as soon as you arrive more than 3 hours late at the destination airport.
The amount of compensation depends on the distance of your flight:
These regulations cover all flights where the departure airport is in the EU. They also apply to flights where the destination airport is in the EU, provided that the airline is also based in the EU. Therefore, a delayed flight from Istanbul to Berlin with Turkish Airlines is not covered by EU law.
In Germany, the limitation period for claims is 3 years (see § 195 BGB). This also applies to claims from flight delays. The limitation period ends on December 31 of the respective year.
Example: If your flight in July 2023 was delayed by more than 3 hours, you can claim compensation from the airline until December 31, 2026.
The right to compensation is just one of your rights in case of flight delays. Already while you are waiting, the airline must offer you food and drink free of charge after a certain waiting time. You can insist on receiving such services from the airline after the following waiting times:
If your flight has been postponed to the next day, you can demand accommodation in a hotel. The airline must bear the costs and also pay for the transport to and from the hotel.
Moreover, you can withdraw from your flight if you have to wait more than 5 hours. In this case, you can demand a refund of the entire ticket price.
There are situations in which you have no right to compensation from the airline. This is the case when the airline is not at fault for the delay. This is always the case when so-called extraordinary circumstances have caused the delay.
Extraordinary circumstances include, among other things:
In such cases, the airline does not have to make compensation payments. However, these circumstances do not affect your right to receive snacks and drinks during long waiting times.
Note: Airlines often use the argument of extraordinary circumstances to avoid paying compensation. However, they are only exempted from paying compensation if they can prove that they have examined all other possibilities to get you to your destination as quickly as possible. This includes flights with other airlines or transport with other means of transport such as buses or trains.
Therefore, do not hesitate to submit your case to us, even if the airline cites "extraordinary circumstances". We have extensive data sets that help us determine whether you have a claim for compensation.
If you are affected by a flight delay, you should document the problem as well as possible for a later claim. This increases the chances that the airline will later pay compensation.
Therefore, follow these tips:
With the service from fine., you can quickly, easily, and digitally calculate your claim for compensation and enforce it. Our experts support you in obtaining your right to compensation for a delayed flight.
And this is how it works:
We are here to help you enforce your rights. Do not hesitate to contact us if your flight is delayed!
Deutsche Version: Entschädigung bei Flugverspätung
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