Flight delayed or cancelled? We'll get you up to €600 compensation per passenger from the airline!
Whenever you arrive late at your destination for reasons beyond your control, you may be entitled to compensation. fine. helps you enforce your rights and receive compensation for your EU flights.
If your flight was cancelled, you have extensive rights as a passenger. The amount you are entitled to depends primarily on the distance between the departure and destination airports.
If you were informed of the cancellation less than 14 days before departure, you are entitled to up to €600 in compensation.
Our experts will enforce your rights against the airline and get you the compensation you're entitled to.
Simply submit your case for review and sit back. We'll take care of everything.
Provide us with your flight information. It takes less than 2 minutes. We will check your claim for compensation free of charge.
We claim your compensation from the airline, in court if necessary. You have no stress and zero cost risk.
If the case is successful, we will immediately pay out your compensation.
With fine. you have no risk. We cover all court and legal costs.
You have to pay the lawyer and the court even if you do not receive any compensation.
Uncomplicated and fast. Just as you would wish. Many thanks for the fast processing!
fine. managed to get my money within a few weeks.
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Answers to the most important questions about flight compensation with fine.
The flight number consists of the 2 digit code of the airline and a 2-to-4 digit code of the flight. You can find the flight number on your booking confirmation or your boarding pass.
Example: The flight number EW 9049 is the flight 9049 from Eurowings.
You will only incur costs once we have successfully claimed your compensation. A small percentage of your compensation will be deducted as commission.
The limitation period is governed by the German Civil Code (BGB). In Germany, you can claim compensation for flights retroactively for up to 3 years. You are therefore welcome to submit older cases to us.
Yes, you can submit claims for all persons affected. This also applies if you were not a passenger yourself.
Compensation is always entitled to the traveller themselves. This is important if the trip was booked and paid for by someone else.
To review your case, we initially only need a document that proves that you booked the flight in question. This can be either the booking confirmation or the boarding pass. You can upload the document as an image or PDF via our user portal.
It usually takes around 3 months from submitting your claim to receiving your compensation. However, depending on the individual case and special circumstances, the period may be longer. We will keep you updated on the status of your case.
Problems like flight delays or cancellations are inevitable given the number of flights. Usually, it's the passengers who suffer the consequences.
The EU Air Passenger Regulation 261/2004 governs at the European level the rights of affected individuals in such cases. The regulation covers flight cancellations and delays and specifies the compensation you as a traveller are entitled to.
You generally have a right to compensation in the following cases:
The law covers all flights departing from the EU. Flights arriving in the EU are also covered, given that the airline is based in the EU.
In Germany, you can claim compensation for flights up to 3 years retrospectively. The deadline calculation ends at the end of each year.
Example: A cancellation or delay in May 2021 can be claimed until December 31, 2024.
However, we recommend claiming compensation immediately to increase your chances of receiving full compensation.
Flights are often part of package tour offers. It doesn't matter for your claims whether flights are booked separately or as part of a package holiday. If there are delays or cancellations, you are entitled to compensation for the damage incurred.
In the case of package tours, additional claims may arise, such as a reduction of the travel price for significant delays. Our experts can advise you on this at any time.
Legal questions often differentiate between business and private consumers. This is not the case with air passenger rights. It doesn't matter whether you are traveling on business or privately. In both cases, you have the same right to compensation.
Good to know: Compensation is always paid to the person traveling. If you are traveling on business, the payment goes to you, not your employer, as you suffered the damage.
The amount of compensation due depends on the individual case. In this section, you will learn how much your compensation can be in various cases.
If the airline informs you less than 14 days before the departure date of a flight cancellation and the replacement flight meets certain conditions, you are entitled to up to €600 in compensation.
More about compensation for flight cancellation
If you arrive more than 3 hours later than planned at your destination, you can receive compensation from the airline. The compensation can be up to €600.
More about compensation for flight delays
If the airline refuses to transport you, for example, because the flight is overbooked, you are entitled to compensation. The compensation can be up to €600.
If you miss your connecting flight through no fault of your own and arrive more than 3 hours late at your destination, the amount of flight compensation can be between €250 and €600.
If you were informed less than 14 days before the departure date of a flight rebooking and other conditions are met, compensation of up to €600 is also possible.
The airline is only obligated to pay compensation if it is at fault for the problem. In extraordinary circumstances, it is assumed that the airline is not responsible for the problem, thereby relieving it from the obligation to pay damages.
Different events are considered extraordinary circumstances. These include, for example:
Tip: Do not accept the justification of extraordinary circumstances without further investigation. Airlines must consider all other possibilities to get passengers to their destination as quickly as possible. Such options may include flying with another airline or travelling by bus or train.
If airlines do not use these options, a claim for flight compensation may still exist. For this reason, you should still submit your case to us.
In addition to compensation payments, airlines are obligated to provide further services in case of flight problems. This duty primarily relates to providing food and beverages to passengers during long waiting times.
Depending on the flight distance and waiting time, airlines must provide snacks and beverages for waiting passengers.
If the waiting time exceeds 5 hours, you have the right to withdraw from the flight and get a refund of the ticket price.
If the flight is postponed to the next day, the airline is also obligated to provide hotel accommodation, including transportation to and from the hotel.
Problems with a flight and long waiting times result in damage to you as a passenger, usually in the form of time. For the damage incurred, you can demand compensation in the form of a payment from the airline.
Long delays in your flight may lead you to no longer want or be able to take it. Under certain circumstances, you have the right to get a full refund of the price for the unused ticket from the airline. This is referred to as a refund.
Although the EU regulation clearly governs the rights of air travellers, airlines are often not willing to make compensation payments readily. Fine. specialises in enforcing consumer rights. Our experts help you assert your right to compensation for your flight.
We know the airlines' procedures and do not let delay tactics deter us. We check your claim for compensation free of charge and enforce it consistently. Once the case is successfully concluded, you will immediately receive your payout.
Deutsche Version: Entschädigung bei Flugstörungen
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